Program Coordinator, Leadership & Diversity at Women's World Banking

• The role of L&D within the Policy Advocacy team is to work in an academic setting with emerging women policymaker leaders, in partnership with their executive sponsors, to provide them with capacity to innovate, act as agents of change, and promote greater inclusion for women. Women’s World Banking plans to then engage L&D program graduates in an alumni network where they can learn from other policymakers and gender intentional policy experts on global practices, to ensure continued support throughout their careers.
• The Program Coordinator will provide seamless support to the L&D team across the entire program cycle including project management, marketing, coordination and implementation, monitoring & evaluation of the programs and ongoing engagement with L&D alumni.
• The ideal candidate will have a successful track record of supporting training delivery in an academic, corporate or other setting and/or in event management. The candidate should have experience overseeing and driving project timelines and activity. They will display excellent communication skills and cross-cultural sensitivity when interfacing with senior leadership from financial regulators and policymaking institutions, academic partners and donors, and be committed to providing consistently high-quality service. We are looking for an organized, detail-oriented and self-motivated person, eager to seek out opportunities and bring new ideas for process and program improvement to the team.

Roles and Responsibilities

L&D Program Management

• Manage all aspects of program coordination; supporting, planning, contracting, and execution to project close, and record-keeping
• Create and track work plans using project management software (Hive)
• Contribute to creation of marketing materials and generation of marketing lists, and oversee program application process and tracking
• Generate invoices and track program tuition payments
• Administration support for procurement processes
• Ensure technology needs are supported including providing support for live Zoom online sessions
• Manage online learning platform including set up of new programs or modules, adding relevant learning materials, supporting participant requests, and troubleshooting
• Serve as project manager for ‘Gender Performance Studies,’ liaising with institutional counterpart to oversee data requests and arrange qualitative research
• Ensuring smooth in-person delivery of programs:
• Lead negotiation with vendors (hotels, conference facilities, restaurants, transportation)
• Manage all aspects of participant accommodation and meals during program
• Coordinate special events
• Work with L&D Manager to ensure that program materials (notebooks, evaluations, classroom setups, meals, rooms and special events) are accurate and timely

Engagement with L&D Program Participants

• Interact with program participants and their representatives prior to the start of program, during program delivery, as well as post-program, to deliver an outstanding learning experience for participants
• Communicate program content to participants on behalf of faculty where appropriate, and respond to logistical, content and service requests made by participants
• Support L&D Manager and Directors with faculty and client relationships during the program planning process

Knowledge Management, Alumni Engagement, and Monitoring & Evaluation

• Support content creation from program outcomes, such as blogs, briefing notes, and reports
• Track progress on inclusive policy initiatives generated by the Leadership and Diversity for Regulators program and be alert to opportunities for organizational support to select policymakers
• Provide administrative support for monitoring and evaluation (M&E) of programs:
• Create surveys in survey platforms (Survey Monkey, Form Assembly), and drive high response rate through consistent follow-up and oversee quality control of data
• Upload results into database (DevResults) and provide data summaries to the L&D team
• Support delivery of alumni network for policymakers including:
• Consulting with in-house experts (policy, advocacy, communications, L&D) to design content and support the engagement strategy
• Managing and executing alumni engagement programming (virtual & in-person)

Required Qualifications

• 2-3 years of experience supporting executive education or other training programs, event coordination or management
• Experience managing engagement, online communities and/or knowledge networks
• Extraordinary attention to detail
• Excellent communication skills (both written and verbal) with expertise in communicating with senior level individuals from around the world
• Superior project and process management skills
• Strong sense of initiative, collaborative spirit and ability to work independently in a remote and/or office environment
• Curiosity and desire to support building gender-diverse organizations
• Dedication to ensuring an exceptional participant experience
• Bachelor’s Degree
• Fluent in written and spoken English

Preferred Qualifications

• Experience working in a global organization
• Experience of working with policymakers and/or international development
• Knowledge of leadership training programs and recruiting for open enrollment programs
• Familiarity with technology platforms, including LMS (Canvas, eloomi), Salesforce, Form Assembly, SurveyMonkey, Pardot, Hive, Zoom
• Knowledge of issues related to Diversity, Equity, and Inclusion
• Knowledge of either Spanish, Arabic, or French