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At Maisha Meds, we believe all patients have a right to appropriate and effective healthcare. Across sub-Saharan Africa, private sector pharmacies play a major role in providing primary care, yet they remain largely separate from and unrecognized by the health system, lacking the technology, data, and support to make the highest quality healthcare widely acc...
Who We’re Looking For
We are looking for an enthusiastic and diligent team member who would join the loyalty Program team with a key focus on growing the operations in the Nairobi region and its environs. The candidate should have experience in customer service leadership in the public health or related space, ideally at the intersection of support for digital products. space or a relatable field. This candidate enjoys a fast-paced working environment, loves working with and interacting with customers, and mentoring other team members to create a vibrant customer support culture at Maisha Meds. This candidate is a customer-centric leader whose mission is to build strong relationships with our partner pharmacies making them champions of our Program (Loyalty Program for life pharmacies). This candidate is a strong communicator and is driven to innovate new solutions on the go in response to customer asks.
Responsibilities
This role is based in Nairobi with frequent local travel. You will report to the Director of Programs for this work.
Qualifications
Why You Should Join Us
Maisha Meds aims to leverage technology to solve problems that affect millions of people across sub-Saharan Africa. We can promise you an opportunity to drive real, quantifiable change that literally saves lives. We are dedicated to our work and care deeply about our product’s impact. You’ll join our small and friendly team to grow Maisha Meds into a company serving tens of millions of people across East Africa.
Start date is ASAP, and compensation is commensurate with experience.
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