Programme Analyst – Digital Health Systems & Deployment( Fixed Term Contract) at Safaricom Kenya

Job Description

• Reporting to the Manager, Foundations Programmes, this role supports the successful development, deployment, adoption, and continuous improvement of the Uzazi Salama digital health platform by providing technical coordination, vendor oversight, implementation support, and programme delivery assistance. The role serves as the day-to-day link between Safaricom Foundation, implementing partners, county health teams, users, and technology vendors such as Savannah Informatics to ensure timely delivery, quality assurance, stakeholder alignment, and operational sustainability.
• The role is designed to strengthen internal ownership of digital health systems, accelerate issue resolution, improve user adoption, and reduce reliance on external vendors through embedded technical coordination and programme management — aligning with the Foundation's strategy of driving speed, accountability, sustainability, and stronger user-centred solutions.

Responsibilities

Uzazi Salama Application Development Oversight

• Serve as the Foundation's day-to-day focal point for application development activities
• Monitor performance and delivery of Savannah Informatics and other technology partners against agreed workplans, timelines, and deliverables
• Review system enhancement requests and coordinate prioritization of features
• Track progress of software development sprints and implementation milestones
• Coordinate testing, bug tracking, and issue resolution processes
• Escalate critical technical issues and implementation risks for management action
• Support quality assurance and user acceptance testing before system releases
• Maintain documentation of system changes, releases, and technical decisions

County Deployment and Rollout Support

• Coordinate deployment of the Uzazi Salama platform across existing and new counties
• Support onboarding of health facilities, county health teams, and Community Health Promoters (CHPs)
• Coordinate training schedules and user support activities
• Monitor implementation readiness, rollout progress, and adoption metrics
• Provide on-site and remote implementation support during deployments
• Work with county stakeholders to address operational challenges affecting system utilization
• Support integration of digital workflows within county maternal and child health programmes

Technical Coordination and Vendor Management

• Manage day-to-day engagement with Savannah Informatics and any technical service providers
• Track vendor performance against SLAs, contracts, and project plans
• Participate in technical review meetings and document agreed actions
• Coordinate resolution of system defects, downtime incidents, and user support requests
• Validate technical reports and implementation updates submitted by vendors
• Ensure solutions align with programme objectives and health-sector user needs

Monitoring, Learning and Reporting

• Track system usage indicators and adoption trends across counties
• Monitor platform uptime, defects, user feedback, and issue-resolution timelines
• Prepare regular implementation progress reports and dashboards
• Support data-driven decision-making by generating insights from platform performance and utilization data
• Document lessons learned and implementation best practices

Stakeholder Engagement and Coordination

• Support coordination between Safaricom Foundation, M-Pesa Foundation, implementing partners, county governments, and technology partners
• Participate in technical and programme review meetings
• Facilitate communication between business, programme, and technical stakeholders
• Track implementation commitments and action points

General Programme Support

• Support implementation of broader Health Pillar initiatives
• Assist in planning, monitoring, and reporting of health programmes
• Support field visits, stakeholder engagements, and programme launches
• Contribute to grant implementation tracking and partner performance reviews

Health and Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions

Qualifications

Education

• Bachelor's Degree in Computer Science, Health Informatics, Information Technology, Software Engineering, Digital Health, or Public Health with a strong ICT background

Experience

• 3 to 5 years' experience in digital health, health informatics, software project management, or technology-enabled development programmes
• Experience working with software vendors and technology partners
• Experience supporting digital solution deployment in public-sector or health-sector environments
• Experience working with county governments or health programmes is an added advantage

Technical Competencies

• Digital Health Systems Management, Software Development Lifecycle (SDLC), Vendor and Contract Management, Requirements Gathering and Documentation, User Acceptance Testing (UAT), Data Analytics and Reporting, System Deployment and User Adoption, Project Management, Stakeholder Management, Risk and Issue Management, Health Information Systems