Fresh Jobs at Safaricom Kenya

Job Description

• M-Pesa Africa is the largest FinTech providing services to more than 60 million customers and 5 million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the preferred digital payment method across the markets that we serve, for both in-store, remote and online payments. With headquarters in both Nairobi and Johannesburg, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique. 
• We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech. 
• The EHOD – Digital will be responsible for championing the digital transformation of M-Pesa as we prepare for millions of our customers and merchants to transition from feature phones to smartphones. This includes bringing the voice of the customer, industry trends and design thinking to the M-Pesa app and actively engaging and influencing key internal and external stakeholders. You will be the “linchpin” between the engineering teams and the business.

Responsibilities

Champion App Product Strategy & Execution: 

• Own the vision for the consumer fintech app across 7 Markets
• Leading 80+ people across Engineering, UX and Product to achieve product delivery 
• Drive the roadmap, incorporate industry and customer research to create a transformative product 
• Be a customer advocate, drive superior customer experience via UI/UX, define customer journeys based on customer need, define acceptance criteria for every customer journey 
• Master product backlog: prioritize for business impact and superior customer experience 
• Rally product creation colleagues to drive timely results – developers, business analysts, architects, delivery managers, operations support, etc.  

Spearhead Partnerships to Drive Innovation: 

• Define partnership strategy for the app including loyalty and rewards to drive engagement 
• Drive business development with relevant 3rd parties, negotiate key commercial and product terms and support legal on contracting across 7 markets

Build "trusted advisor" relationship with business leaders across M-Pesa markets: 

• Co-develop launch and go to market plans with local product managers to drive uptake and engagement 
• Offer strategic support on the digital strategy and business case Strong knowledge of mobile money, fintech and financial services
• Drive commercial rationalisation of the service roadmaps balancing requirements from multiple markets

Qualifications

Core competencies, knowledge and experience:

• Strong knowledge of mobile money, fintech and financial services 
• Experience with emerging market consumers, and multicultural sensitivity  
• Keen understanding of digital product lifecycle & software/mobile development 
• Experience with Agile/Lean management 
• Analytical bent of mind, structured thinker with strong business acumen 
• Results-driven self-starter 
• Solid influencing and negotiation skills

Education & Experience:

• 8  years of professional experience with at least 5 years of digital product management at a fintech, bank or other relevant digital business 
• Bachelor’s degree required, a Master’s degree in a related field preferred 
• Certification in Scaled Agile Framework 
• Contagious passion for, and commitment to driving mobile money growth and innovation  

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Job Description

• Reporting to the Manager, Foundations Programmes, this role supports the successful development, deployment, adoption, and continuous improvement of the Uzazi Salama digital health platform by providing technical coordination, vendor oversight, implementation support, and programme delivery assistance. The role serves as the day-to-day link between Safaricom Foundation, implementing partners, county health teams, users, and technology vendors such as Savannah Informatics to ensure timely delivery, quality assurance, stakeholder alignment, and operational sustainability.
• The role is designed to strengthen internal ownership of digital health systems, accelerate issue resolution, improve user adoption, and reduce reliance on external vendors through embedded technical coordination and programme management — aligning with the Foundation's strategy of driving speed, accountability, sustainability, and stronger user-centred solutions.

Responsibilities

Uzazi Salama Application Development Oversight

• Serve as the Foundation's day-to-day focal point for application development activities
• Monitor performance and delivery of Savannah Informatics and other technology partners against agreed workplans, timelines, and deliverables
• Review system enhancement requests and coordinate prioritization of features
• Track progress of software development sprints and implementation milestones
• Coordinate testing, bug tracking, and issue resolution processes
• Escalate critical technical issues and implementation risks for management action
• Support quality assurance and user acceptance testing before system releases
• Maintain documentation of system changes, releases, and technical decisions

County Deployment and Rollout Support

• Coordinate deployment of the Uzazi Salama platform across existing and new counties
• Support onboarding of health facilities, county health teams, and Community Health Promoters (CHPs)
• Coordinate training schedules and user support activities
• Monitor implementation readiness, rollout progress, and adoption metrics
• Provide on-site and remote implementation support during deployments
• Work with county stakeholders to address operational challenges affecting system utilization
• Support integration of digital workflows within county maternal and child health programmes

Technical Coordination and Vendor Management

• Manage day-to-day engagement with Savannah Informatics and any technical service providers
• Track vendor performance against SLAs, contracts, and project plans
• Participate in technical review meetings and document agreed actions
• Coordinate resolution of system defects, downtime incidents, and user support requests
• Validate technical reports and implementation updates submitted by vendors
• Ensure solutions align with programme objectives and health-sector user needs

Monitoring, Learning and Reporting

• Track system usage indicators and adoption trends across counties
• Monitor platform uptime, defects, user feedback, and issue-resolution timelines
• Prepare regular implementation progress reports and dashboards
• Support data-driven decision-making by generating insights from platform performance and utilization data
• Document lessons learned and implementation best practices

Stakeholder Engagement and Coordination

• Support coordination between Safaricom Foundation, M-Pesa Foundation, implementing partners, county governments, and technology partners
• Participate in technical and programme review meetings
• Facilitate communication between business, programme, and technical stakeholders
• Track implementation commitments and action points

General Programme Support

• Support implementation of broader Health Pillar initiatives
• Assist in planning, monitoring, and reporting of health programmes
• Support field visits, stakeholder engagements, and programme launches
• Contribute to grant implementation tracking and partner performance reviews

Health and Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions

Qualifications

Education

• Bachelor's Degree in Computer Science, Health Informatics, Information Technology, Software Engineering, Digital Health, or Public Health with a strong ICT background

Experience

• 3 to 5 years' experience in digital health, health informatics, software project management, or technology-enabled development programmes
• Experience working with software vendors and technology partners
• Experience supporting digital solution deployment in public-sector or health-sector environments
• Experience working with county governments or health programmes is an added advantage

Technical Competencies

• Digital Health Systems Management, Software Development Lifecycle (SDLC), Vendor and Contract Management, Requirements Gathering and Documentation, User Acceptance Testing (UAT), Data Analytics and Reporting, System Deployment and User Adoption, Project Management, Stakeholder Management, Risk and Issue Management, Health Information Systems