Project County Assistant Support Officer - 23 Positions at Digital Health Agency (DHA)

Requirements

• A successful candidate will need to possess strong communication, organizational, and project management skills including technical assistance. She/he must exhibit a passion for results, a commitment to excellence, and the capacity to facilitate multi-stakeholder and strategic discussions

For appointment to this position, a candidate must have: -

• Should possess a diploma in any of the following disciplines: Information Communication Technology, Health Records and Information Management, Health Informatics, Health Information Systems or equivalent qualifications from a recognized institution with 3-5 years of relevant working experience;
• Membership to the relevant professional body is an added advantage;
• Core competencies include excellent skills in planning, organizational, leadership, interpersonal, communication, negotiation and stakeholder engagement skills and
• Experience working with health information systems or facility-level digital systems is an added advantage.

Key Responsibilities

• This position is responsible for ensuring the reliable, secure, and efficient operation of all IT and HMIS systems, including implementation, maintenance, and user support by performing the following tasks:
• Assist on day-to-day technical and operational support to health care workers in health facilities for DHA digital health systems. (Provider portal and HMIS).
• Undertaking SHA registration and related workflows.
• Supporting the preparation of review meetings with the CHRIO and ICT Officers;
• Conduct user on job training, mentorships, and refresher sessions for health workers at facility level.
• Deliver training and user support sessions for hospital staff and relevant stakeholders on HMIS systems and applications.
• Assist the county support officer in conducting supportive supervision of the health facilities.
• Maintaining data quality, system adoption, and appropriate use of digital health systems.
• Liaise with Sub-County Health Information Officers and ICT on digital health system issues;
• Monitor system usage and prepare routine support and activity reports.
• Escalate complex system issues to the county support officer, central technical teams and follow up on resolution.
• Collaborate with the staff to ensure proper integration of software applications with existing hospital systems as required.
• Conducting frequent systems surveillance and software systems to detect potential security vulnerabilities and take appropriate actions to mitigate identified risks.
• Creating and maintaining documentation, solutions and processes for the knowledge base.
• Preparing regular and ad hoc reports on technical support activities, issues resolved, incidents trends and providing insights to management for decision making and
• Any other duties that may be assigned from time to time