Project County Support Officer - 47 Positions at Digital Health Agency (DHA)

Requirements

• A successful candidate will need to possess strong communication, organizational, and project management skills including technical assistance. She/he must exhibit a passion for results, a commitment to excellence, and the capacity to facilitate multi-stakeholder and strategic discussions.
• Should possess a diploma in any of the following disciplines: Information Communication Technology, Health Records and Information Management, Health Informatics, Health Information Systems or equivalent qualifications from a recognized institution with 3-5 years of relevant working experience;
• Membership to the relevant professional body is an added advantage;
• Core competencies include excellent skills in planning, organizational, leadership, interpersonal, communication, negotiation and stakeholder engagement skills and
• Experience working with health information systems or facility-level digital systems is an added advantage.

Key Responsibilities

• This position is responsible for ensuring the reliable, secure, and efficient operation of all IT and HMIS systems, including implementation, maintenance, and user support by performing the following tasks:
• Provide day-to-day technical and operational support to health care workers in health facilities for DHA digital health systems. (Provider portal and HMIS) among others.
• Supporting SHA registration and related workflows.
• Conduct review meetings with the CHRIO and ICT Officers.
• Conduct user on job training, mentorships, and refresher sessions for health workers at facility level.
• Conduct supportive supervision of the health facilities;
• Support data quality, system adoption, and appropriate use of digital health systems;
• Liaise with County and Sub-County Health Information Officers and ICT on digital health system issues.
• Monitor system usage and prepare routine support and activity reports;
• Escalate complex system issues to DHA central technical teams and follow up on resolution.
• Collaborate with the hospital staff to ensure proper integration of software applications with existing hospital systems as required.
• Deliver training and user support sessions for hospital staff and relevant stakeholders on HMIS systems and applications.
• Monitor software systems for potential security vulnerabilities and take appropriate actions to mitigate identified risks.
• Any other duties that may be assigned from time to time.