Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.
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Determine and develop a project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Develop & manage a detailed project plan to track progress
Predict resources needed to reach objectives and manage resources in an effective and efficient manner. Ensure resource availability and allocation
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Prepare budget based on scope of work and resource requirements
Ensure that all projects are delivered on-time, within scope and within budget
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
Manage contract execution with clients by ensuring that the contractual obligation is met and communicating expected deliverables with all the stakeholders
Utilize industry best practices, techniques, and standards throughout entire project execution
Monitor progress and adjust as needed
Measure project performance using appropriate systems, tools, and techniques to identify areas for improvement
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Required Skills & Qualifications:
2-3 years of project management or related experience
Great educational background, preferably bachelor’s degree in the relevant or related fields of study
Experience seeing projects through the full life cycle with proven ability to complete projects according to outlined scope, budget, and timeline
Proven working experience as a project administrator in the contact centre & technology sector
Excellent client-facing and internal communication skills
Strong interpersonal skills and extremely resourceful
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Strong working knowledge of Microsoft Office
Proven ability to solve problems creatively
Excellent analytical skills
Strong familiarity with project management software tools, methodologies, and best practices
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