Project Manager | Teleperformance at Teleperformance Kenya

• You will be accountable for the full life cycle, end to end delivery of multiple operational, business, IT and telephony focused projects, through the effective management of multi-disciplined project teams and using planning tools including MS Project and Timeline.
• You will have demonstrable experience of working with conflicting deadlines in a pressurised environment and be comfortable providing quality solutions at pace.
• The ideal candidate must have experience in account management, 3rd party (Internal and External) vendor management, project management and/or operations management within a Contact Centre environment.
• You must be able to manage simultaneous complex projects and work across internal and external teams and demonstrate an ability and experience of conflict management to resolution.

Responsibilities 

• Thrive in a fast paced environment 
• Be organised and have the ability to manage several projects at the same time.  
• Work remotely with colleagues, clients and external suppliers and have strong verbal and written communication skills. 
• Ability work autonomously, seeking permission to proceed as required from Internal and External stakeholders.   
• Confident with managing changing requirements, able to action rapid impact analysis and make recommendations. 
• Strong Prince2 methodology (Planning, Governance, Reporting), experience in Agile delivery. 
• Strong Risk and Issues Management and reporting. 
• Able to demonstrate strong IT skills, including MS Office suite, MS Project and MS Planner. 
• Process and system adaptability and fluency.   

Requirements

• Must have experience of sole responsibility for end-to-end project delivery within a Contact Centre or similar environment 
• Experience of external customer facing projects 
• Outstanding stakeholder relationship skills (internal and external) 
• Proven delivery of cross functional projects, ideally including over £1m initiatives 
• Experience of operational improvement projects, IT application development and deployment projects, telephony projects 
• Current Prince 2 Practitioner qualification (Agile qualification preferred) 

We thank all applicants for their interest. However, due to the large volume of applications we receive, only shortlisted candidates will be contacted.