Provident Fund Officer at Kenya Airways

Brief Description        

• Promote a professional high quality frontline customer centric service by resolving member queries and member issues raised

Detailed Description        

• Implement member relations strategies and policies to enhance member loyalty and best member practices
• Attend to member complaints, expedite corrections, and follow up to ensure resolution.
• Maintain proper partner relations by managing member records and directory of members ’contact details, handle member accounts and provide guidance on enhancing member relationships
• Formulate programs for retaining member loyalty by establishing rapport with members
• Plan and develop member focused programs to create a stronger service culture.
• Supervise the resolution of member concerns and facilitating delivery of service to members
• Undertake member surveys, follow up customer feedback to enhance member satisfaction
• Financial management roles and responsibilities
• Review and verify invoices and related documents for completeness and accuracy;
• Prepare payment vouchers in respect of all payments and post transactions to journals, ledgers and other records for management reporting;
• Maintain an up to date filing system for payment for ease of retrieval and reference;
• Respond to Service Provider and staff inquiries on payments;
• Handle member queries
• Maintaining controls on spending to ensure budgetary limits are not exceeded
• Liaising with Internal and External auditors and responding to queries, observations and recommendations
• Providing operational financial support and guidance to the Finance and Investment Manager on budgeting and financial performance
• Comply with tax filing requirements by studying regulations;
• Ensure proper and accurate processing of payments as per approved policies and procedures for the Scheme
• Ensure all bank reconciliations are prepared on monthly basis;
• Ensure safe custody of accountable documents and information.
• Perform any other duties as may be assigned from time to time.

Job Requirements        

• Bachelors ’degree in Commerce, Business Administration, or any other business-related field
• CPA Part 2
• A minimum of Three (3) years’ experience in pension industry setting
• Excellent communication and interpersonal skills
• Demonstrable ability to multitask.
• Good knowledge of MS Office