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Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...
Job Description Summary
Delivers best in class service to HCP by handling daily queries, escalations, complaints, reconciliations and suspensions. Analyses root causes in order to correct deviations and implement initiatives to improve service delivery. Closely collaborates with provider network team and other key stakeholders to coordinate actions, projects and improvement plans aimed to improve member and provider experience.
Job Description
As a Provider Inquiry Coordinator (PIC) you will be part of Provider Relations Team embedded into the Provider Services Organization, being responsible for escalation, reconciliation, relationship, and suspension management with Health Care Providers.
You will be in charge of the communication of the outcome to the facilities, support them in interpreting the feedback received from Cigna and close follow up on the further actions needed. You will work very closely with your peers and the rest of Provider Services Organization across the globe.
Your role includes:
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