QSSK-ESS-MCSOA-Manager Customer Service & Operational Activities at Q-Sourcing Servtec Group

About this Job

• Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
• On behalf of our client, we are looking for a competent, skilled, and experienced Manager Customer Service & Operational Activities to work in Nairobi, Kenya.

Key Duties and Responsibilities

• Ensure product availability and consistency to our clients, avoiding out of stock situations.
• Ensure the supply of goods is done consistently and efficiently, trying to optimize on our landing costs.
• Liaising with transporters and suppliers to make sure the business relationship the company is having with them is optimal.
• Devising ways to optimize inventory control procedures.
• Ensure stock safety.
• Ensure that health and safety guidelines are followed at all times.
• Inspecting the levels of business supplies goods.
• Ensuring product stock is adequate for all distribution channels and can cover direct demand from customers.
• Manage teams to ensure high level of customer support and stock availability.
• Accountable of the Dispatch service and processes
• Accountable of the customer service process management and customer satisfaction
• Support Business development by following the New Product Introduction Processes
• Accountable of any Improvement projects to structure the operations in order to serve the customer at the optimum level.
• Ensure the manufacturing service, quality, and cost of the production workshop.
• Ensure the safety of the Operations Teams
• Ad Hoc duties as required by management under the Operations Scope

Knowledge and Experience Requirements (Qualifications)

• Bachelor’s Degree
• 5 to 7 years of relevant experience.
• Strong problem-solving skills.