QSSK-LBK-CRC-Customer Relations Coordinator (Maternity Cover) at Q-Sourcing Servtec Group

Job Summary:

• The Customer Relations Coordinator will be responsible for managing customer interactions, addressing inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, a customer-centric mindset, and the ability to collaborate with cross-functional teams.

Key Responsibilities:

Customer Communication:

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and promotions.
• Resolve customer issues and complaints in a timely and effective manner.

Order Processing and Tracking:

• Process customer orders accurately and efficiently.
• Monitor order status, coordinate with internal teams, and provide customers with regular updates.
• Address any issues related to order fulfillment and delivery.

Relationship Building:

• Cultivate positive relationships with customers by understanding their needs and preferences.
• Proactively engage with customers to gather feedback and insights.
• Identify opportunities for upselling and cross-selling.

Collaboration with Internal Teams:

• Work closely with sales, marketing, and operations teams to coordinate customer-related activities.
• Share valuable customer insights with relevant departments to enhance overall customer satisfaction.

Documentation and Reporting:

• Maintain accurate and detailed customer records in the CRM system.
• Generate reports on customer interactions, feedback, and trends for management review.

Qualifications:

• Bachelor’s degree in business, marketing, or a related field.
• Proven experience in customer service or a customer-facing role
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with CRM systems and order processing tools.
• Perform any other duty assigned from time to time.