QSSS-LT-MD-Merchandiser at Q-Sourcing Servtec Group

Summary

• The overall purpose of the job is to generate sales by providing point-of-purchase and shelf management services, ensuring the right product, quantity and price is on display in the right place and time.

KEY ROLES AND RESPONSIBILITIES

• Ensure that the outlets’ stores and shelves are stocked with the required type and quantities of milk products to meet customer demand;
• Receive and communicate all customer orders in line with their requirements and ensure optimum customer order fulfillment levels, accuracy, and timely delivery of orders;
• Indicate price tags and arrange milk products on the shelves and rotate products in store using the First in First out (FIFO) method;
• Establish and maintain a harmonious relationship with retail store owners and customers in order to increase sales, promote customer retention, and raise brand awareness;
• Manage store shelves by removing expired or damaged products;
• Perform stock takes of products in the stores and monitor store inventory based on sales and intake;
• Ensure POS shelf wobblers are well priced during offers;
• Become the first point of contact for urgent calls, emails, and messages with retail outlet owners/management and also updating and educating them on new products;
• Give opinions and collaborate with Senior Sales Supervisors to ensure all promotions, giveaways or marketing activities are executed properly and timely;
• Gather information and communicate on market trends, competitor’s activities and customer reactions/feedback to the Senior Sales Supervisor; and
• Perform any other duties as may be assigned

QUALIFICATIONS AND EXPERIENCE:

• A-Level high School Certificate
• Minimum of 1 year related working experience

Competencies
Technical & Behavioural competencies

• Customer relationship management skills
• Computer literacy
• Logistics and supply chain management skills
• Good numerical skills
• Collaborative skills
• Good negotiation skills
• Strong interpersonal skills
• Ability to work with and through multiple teams
• Networking skills
• Effective communication skills
• Analytical thinking and problem-solving skills
• Strong attention to detail
• Good time management

Responsibility for finances and physical assets

• The job holder has no responsibility for equipment or finances except for stock and work tools assigned.

Decision-making

• The job holder has no final authority on key decisions in the department other than routine decisions related to execution of work.

Information

• The job requires normal level of confidentiality