Rider - Delivery Services, Transport & Logistics at Accurex Leadership and Management Consultants Ltd

Key Responsibilities of a Rider – Delivery Service

Collection and Delivery of Items

• Collect parcels, documents, or goods from dispatch points as scheduled.
• Verify delivery details including recipient name, address, and contact information before departure.
• Deliver items safely and within agreed timelines.
• Plan efficient routes to minimize delays and fuel consumption.
• Prioritize urgent or express deliveries where applicable

Handling and Care of Goods

• Handle parcels carefully to prevent damage, loss, or tampering.
• Ensure fragile or sensitive items are transported appropriately.
• Secure all items properly during transit.
• Report any damaged or suspicious packages immediately to the supervisor.

Documentation and Record Keeping

• Obtain proof of delivery (signature, name, ID number, or company stamp).
• Maintain accurate delivery logs and daily reports.
• Reconcile collected cash (for cash-on-delivery services) with dispatch records.
• Submit all required documents at the end of each shift/day.

Customer Service and Professional Conduct

• Maintain a polite and professional attitude when interacting with customers.
• Respond to customer inquiries courteously and escalate complaints when necessary.
• Represent the company positively at all times.
• Maintain confidentiality of customer information.

Motorcycle Maintenance and Road Safety

• Conduct daily safety checks (brakes, lights, indicators, tires, mirrors).
• Ensure the motorcycle is clean, fueled, and well maintained.
• Wear protective gear (helmet, reflective jacket, gloves) at all times.
• Observe all traffic laws and road safety regulations.
• Report accidents, incidents, or mechanical faults immediately.

Qualifications:

• Minimum KCSE certificate (or equivalent).
• Valid motorcycle riding license (Class A).
• Certificate of Good Conduct.
• Previous experience in delivery services is an added advantage.