Quality Assurance Advisor at Marie Stopes

Ensure standards and guidelines for clinical quality across channels

Activities include:

• Tracking of clinical standards maintained across channels through adherence to protocols.
• Work with other team members to identify gaps to be addressed within the clinical standards.
• Participate and contribute in technical teams and training committee meetings when required.
• Recommendations for Quality enforcement policy across channels.

Carrying out Support clinical/medical audits and teams capacity

Activities Include:

• Undertake internal clinical audits through a process of continual monitoring across all service channels.
• Liaising with MSK teams and support the process of external audits are undertaken.
• Support peer to peer assessment to respective CPs as advised.
• Ensures that audits results are produced and shared back with service providers on a quarterly basis.
• Support hands on identification of training needs for teams by applying TNA tool across channels.
• Follow up action points after the audits and trainings needs assessment.
• Participate/Attend TWG meetings.
• Ensure facility monthly staff meeting is held as per TOR.

Support Complication referral, management, reporting and investigation across channels.

Activities Include:

• Written referral protocol exist and well understood across all channels
• Reporting process and system well understood and practiced across channels.
• Analysis of  incident reports and timely feedback with teams across channels while creating a no blame culture
• Ensure proper communication and explanation to client, family and referral hospital and support of the client and teams when serious incidents occur (one-to-one client and team counselling support)

Support and undertake Clinical Trainings of team members across the channels and make reports of the same.

Activities Include:

• Able to undertake training needs analysis of various teams.
• Designing and delivery of clinical training of team members based on the training needs.
• Ability to evaluate and report the impact of training and report as relevant.
• Planning and making follow-up of trainees with ability to supervise/provide on-job support based on the training.
• Support in interview process and clinical induction

Personal Attributes

• Pro choice
• Demonstrate MSI Kenya team member behaviour.
• Pro MSI philosophy of social enterprise and cost recover

Qualifications

• Bachelor’s degree/Diploma in Nursing, clinical medicine or any other related field
• Must be registered with the relevant professional body and possess up-to date practising license.

Skills

• Experience in management of clinics and medical facilities
• Experience in reproductive health programming
• 5 years NGO experience
• Experience in improving clinical quality through supportive supervision.
• Experience in dynamic, fast paced problem solving and turning around struggling facilities.
• Experience in financial forecasting and management
• Proficiency in Microsoft Office
• Proactive and ability to work with minimal level of supervision.
• Forceful and resilient personality