Quality Assurance Manager at Good Neighbors

Position Purpose

• The Quality Assurance Manager strengthens organizational quality, compliance, and accountability across Partnership Countries by establishing quality assurance systems, enhancing internal controls, promoting adherence to organizational policies and standards, and supporting effective risk management. The position serves as a strategic partner to Partnership Countries by promoting operational excellence, consistency, and continuous quality improvement throughout the Africa region.

Key Responsibilities

Quality Assurance & Operational Standards

• Develop and maintain regional quality assurance frameworks, standards, and operational guidelines
• Establish and promote standardized operational practices across Partnership Countries
• Conduct quality reviews to assess operational effectiveness and compliance with organizational standards
• Identify quality gaps and recommend practical improvement measures
• Review and improve operational processes, procedures, and standard operating procedures (SOPs)
• Promote continuous quality improvement across the Africa region

Internal Control, Compliance & Risk Management

• Strengthen internal control systems to enhance organizational accountability
• Monitor compliance with organizational policies, procedures, donor requirements, and applicable regulations
• Identify, assess, and monitor key operational risks and support the implementation of mitigation measures
• Review operational documentation and internal control practices to ensure compliance with established standards
• Support Partnership Countries in implementing corrective and preventive actions
• Promote a culture of compliance, accountability, and ethical practice

Capacity Development & Advisory Support

• Provide technical guidance to Partnership Countries on quality assurance, internal control, compliance, and risk management
• Design and facilitate training related to quality management and operational standards
• Develop practical tools, guidance materials, and best practice resources
• Promote knowledge sharing and continuous learning across the Africa region
• Strengthen the capacity of Partnership Countries to maintain effective quality assurance systems

Regional Coordination & Strategic Support

• Coordinate regional quality assurance initiatives in collaboration with IHQ and Partnership Countries
• Support the implementation of new organizational policies, systems, and regional initiatives
• Analyze recurring operational issues and recommend strategic improvements
• Prepare analytical reports and recommendations to support management decision-making
• Contribute to strengthening organizational governance, operational excellence, and accountability across the Africa region

Qualifications & Competencies

• Education Bachelor's or Master's degree in International Development, Development Studies, Risk Management, Monitoring and Evaluation, Project Management, Social Sciences, or another relevant field

Professional Experience

• Minimum seven years of progressively responsible experience in quality assurance, internal control, compliance, operational management, risk management, or organizational development
• Experience in international NGOs or development organizations
• Demonstrated experience in developing organizational policies, systems, and operational standards
• Professional experience in African countries other than the candidate's country of origin is an asset.
• Experience supporting multi-country operations is preferred.