Quality Assurance & Technical Trainer at LG Electronics Africa

Role Description

• The overall role is to support LGEEF Service Team by strengthening service infrastructure in East & Central Africa increasing distributor support.
• Analyze, diagnose, design, plan, execute and evaluate service activity with available methods, procedures, tools, equipment and standards
• Analyzes and Monitors performance of Technical support 
• Provide technical support & evaluating through performance.
• Reviewing and finding solution for Technical issues.
• Support agent’s to improve service Quality.
• Window for factory & Agents (Monitor product Quality/ Technical issues & inform the factory.)
• Field quality management
• Technical support of the team
• Technical Training of the field staff
• SVC Bulleting
• Provide efficient SVC to distributors and B2B sites
• Mitigate and offer solution to customer requesting SVC support

Qualifications

• Bachelor’s degree in Business or Engineering related field
• Knowledge in consumer electronics
• Proficiency in MS Office applications with strong emphasis in Excel
• Technical Capability
• Excellent interpersonal, communication and presentation skills
• Able to manage multiple projects simultaneously and comfortable working in a fast-paced environment
• Strong analytical skills - able to understand and interpret data, make decisions based on data and solid business