Quality Assurance Trainer at Collection Africa Limited

Key Responsibilities:

• Train teams on communication and conflict management
• Deliver training on negotiation and closing techniques
• Guide teams on call handling and objection management
• Ensure understanding of legal and regulatory compliance
• Promote ethics, judgement, and integrity in operations
• Coach on personal branding and business etiquette
• Strengthen organisation and time management skills

Key Requirements:

• Bachelor’s degree in a relevant field
• At least 2 years’ experience in training
• Strong understanding of the loan recovery/collections industry