Quality Improvement Officer at PCEA Chogoria Hospital

Job Purpose

Reporting to the Chief Executive Officer, the overall purpose of this role is to design, implement, monitor, and drive continuous quality improvement initiatives across departments/services to ensure high standards of patient care / service delivery, safety, compliance with national/international guidelines and accreditation standards.

Key Responsibilities

Quality Assurance and Control

• Participate in the review of quality and patient safety program, policies, procedures, and processes.
• Guide the interpretation and implementation of developed quality standards, policies, and procedures in the context of the quality and patient safety framework.
• Constantly be involved in the training and communication of quality and patient safety issues and standards/best practices throughout the assigned areas.
• Conduct internal quality audits and support the development and implementation of corrective/preventive action plans to address non-compliance.
• Review Certification, accreditation, and regulatory agency survey and audit findings, and support the development and implementation of corrective and preventive action plans to address non-compliance.
• Lead in the collection, measurement, and presentation of data required for monitoring and improving quality and patient safety.

Continuous quality improvement:

• Lead the assigned departments in conducting Root Cause Analysis (RCA) for sentinel and adverse events.
• Identify opportunities for Continuous Quality Improvement and support the development and implementation of CQI activities in the assigned departments.
• Support assigned departments in the identification of relevant key quality performance indicators and in developing a database.

Leadership and Collaboration:

• Foster a culture of safety and quality throughout the hospital by promoting staff engagement and awareness of quality initiatives.
• Collaborate with department leaders and clinical teams to implement quality improvement projects.
• Provide training and education on quality, patient safety, and compliance standards for the hospital staff.
• Perform any other tasks assigned from time to time.

Qualifications & Experience

• Minimum Diploma in a Medical related course. (e.g. Nursing, Medical / Clinical Sciences, Public Health, Health Systems Management or related field. Bachelor’s Degree is a plus
• Proficiency in Quality Management Systems highly desirable
• Valid practicing license (if applicable, e.g. for clinical roles).
• Certification or training in Quality Management / Patient Safety / Quality Improvement tools and methods.
• Minimum 3 years’ experience in a healthcare quality improvement role, ideally in hospital setting.
• Experience working with accreditation or certification standards e.g., SafeCare or ISO is a plus and implementing CQI projects.
• Strong analytical skills, data literacy, ability to use data for decision making.
• Excellent communication & interpersonal skills; ability to train, mentor, engage staff at all levels.

Key Competencies

• Attention to detail and high standards of professionalism
• Problem-solving, critical thinking and innovation minded
• Ability to work under pressure, manage multiple priorities
• Leadership / influencing skills
• Strong documentation, report-writing and presentation skills
• Proficiency with Microsoft Office, data tools (Excel, dashboards etc.