Quality Management System Officer at Pharmacy and Poisons Board

Job Specification:

Duties and responsibilities will entail:

• Implementing and maintaining the PPB Quality Management System (QMS) in accordance with ISO 9001 and other applicable international standards;
• Coordinating the development, review, updating, control, and maintenance of QMS documentation in line with approved policies and procedures;
• Uploading, updating, and maintaining QMS documents, records, minutes, and corrective action plans in the quality management system software;
• Sensitizing and training staff on QMS documentation requirements, ISO 9001 standards, and quality management system processes;
• Monitoring, evaluating, and reviewing the implementation and continued suitability of the QMS, and recommending areas for improvement;
• Participating in the planning and implementation of internal quality audits in liaison with the Senior Quality Management Systems Officer;
• Conducting internal audits as per approved audit plans and established quality management procedures;
• Compiling, analysing, and preparing audit findings and reports to determine levels of compliance and opportunities for improvement;
• Monitoring, following up, and reporting on the implementation and close-out of corrective and preventive action plans (CAPA) arising from internal and external audits;
• Compiling and analysing customer complaints and customer service charter performance data, monitoring compliance with service delivery timelines, and preparing reports for submission to the Senior Quality Management Systems Office;

Person Specification
 For appointment to this grade, a candidate must:

• Bachelors’ Degree in Sciences or Social Sciences/business administration or its equivalent from a recognized institution;
•  Be proficient in computer applications.