Quality Manager at Rainforest Alliance

The quality manager understands the full scope of compliance with the ISEAL Alliance Code of Good Practice, conducts internal audits to assess our adherence to it, issue internal nonconformities, formulate recommendations and prioritize actions. S/he will be the main contact for the external assessments related to quality and to support benchmarking processes from an Assurance perspective.
This position ensures we consistently meet customer and applicable statutory and regulatory requirements through the effective application of the system, including processes for improvement and assurance of conformity.
RESPONSIBILITIES:

• The Rainforest Alliance’s Core Values are Impact, Change, Collaboration, Openness and Trust and as such they form the basis of the behaviours we demonstrate;
• Plans and leads internal audit processes, issues and follows up on nonconformities based on ISEAL Alliance Code and other applicable documents, as needed;
• Establishes a permanent feedback loop with the different Rainforest Alliance teams, which includes inputs from internal consultations s/he leads;
• Supports and overseas the development of standardized and simplified processes and procedures involved in the certification program, and monitors their harmonized implementation;
• Reviews periodically the operational risks of the certification program to ensure that key risks are appropriately interpreted and managed;
• Handles, documents and reports on grievances and exceptions;
• Conducts root cause analysis of quality issues and incidents, identifying underlying causes and implementing corrective and preventive actions; and
• Sets quality objectives and targets aligned with organizational goals and objectives, and monitors quality performance metrics, to drive improvement.

QUALIFICATIONS:

• Education: Degree in business, economics, environmental or social sciences;
• Work experience: Demonstrated ability (5 years’) in second or third-party systems related to agriculture or forestry, or work experience as quality manager;
• Foreign Language Skills: Fluency verbal and written communication skills in English;
• Computer Skills: Proficient in Microsoft Excel, Word, PowerPoint and Outlook;
• Strong organizational skills to manage multiple priorities in a time sensitive manner;
• Strong Stakeholder Management, with excellent interpersonal skills to interact culturally, linguistically, and diplomatically with diverse people;
• Initiative, self-motivated, resourceful, detail-oriented, dependability, strong attention to detail;
• Demonstrated capacity to communicate impacts in a visually appealing way and that focuses on the key information required;
• Extraordinary commitment, energy and a positive mindset;
• Deep understanding of quality management principles, methodologies (e.g., ISO 9001), and best practices;
• The ability to analyze quality data, identify trends, and translate insights into actionable improvements;
• Knowledge of relevant industry standards and regulations to ensure consistent adherence.