Quality & Risk Management (QRM) Manager at Deloitte Consulting

Main purpose of the job

The successful candidate will:

• Provide support and oversight to the teams delivering International Donor Organization (IDO) projects with a focus on USAID projects across Africa.
• Liaise with client delivery teams and Quality, Independence, Risk & Reputation team to identify potential risks throughout the project lifecycle and help to mitigate risks as they arise.
• Advise leadership on potential quality and risk management issues and ensure compliance with contract terms, USAID and US Government rules and regulations, internal risk management policies and procedures and provide guidance and monitoring of risk mitigation activities.
• Interpret contract requirements and obligations and provide guidance to engagement teams as they serve as a trusted advisor to client service delivery teams.
• Conduct periodic risk reviews of specific projects and help to identify trends across projects and propose mitigation measures.

Job Description

Manage the implementation of the strategic imperatives in line with USAID client account strategy relating to:

• Implementation of change initiatives within designated area;
• Management of the implementation plan on a regular basis with the team;
• Monitor skills level in the team relating to the required outputs and assisting as necessary;
• Clear and regular communication with partner and teams on implementation status;
• Support leadership in carrying out risk analysis on a regular basis for ongoing projects;
• Build professional relationships within service lines to understand business needs in areas of responsibility;
• Generate and implement innovative ideas and solutions within area of responsibility in collaboration with team members to enhance quality control and risk management;
• Recruit, mentor and guide team members and share expertise and knowledge on an ongoing basis;
• Identify areas of development for the team and provide suggestions on how to address them;
• Develop strong working relationships with the team to ensure retention;
• Delegate appropriately and encourage the team to share their expertise and knowledge;
• Act as coach/mentor ensuring effective guidance in development and career growth;
• Provide input into the annual budget to the Business Unit Leader;
• Manage expenditure within the team and ensure time and expenses are submitted timely; and
• Monitor cost of quality, profitability and unbillable costs and identify risks.

Qualifications

• A Bachelor’s degree in Law or other relevant field.
• Project Management Professional (PMP) Certification.
• A minimum of seven years’ relevant work experience.
• Significant USAID client delivery experience.
• Experience managing and delivering USAID contracts.
• Experience managing and delivering other international development organization contracts including UN, Global Fund, World Bank, etc.

Additional Information

• Excellent communication skills, both written and verbal.
• Effective interpersonal and relationship building/people management skills.
• Good mentorship and coaching ability with desire to develop self and others.
• Adaptable, managing change and ambiguity with ease.
• Sound problem solving ability.
• Demonstrated leadership skills.
• Good networking skills.

Technical Competencies

• Sound industry and business knowledge.
• Excellent report writing skills.
• Sound business acumen.
• Focus on quality and risk.
• Well-developed computer user skills.
• Good project management and planning skills.
• Strong negotiation skills and commercial sense.
• Experience in implementation of technology solutions;
• Advanced understanding of USAID rules and contract negotiation and management.