Receptionist/Admin Assistant at Aga Khan Education Service, Kenya (AKESK)

Role Summary.
Act as the first point of call for visitors to the school, parents, staff and children. As the ‘face’ of the school the receptionist should be welcoming, personable, helpful and able to represent the school in a professional and friendly manner. The receptionist is also required to assist with various administrative tasks.

Key Responsibilities

Reception Duties

• To be the first point of contact for visitors to the school, extending a warm welcome to callers – including parents, visitors, contractors and delivery staff.
• To deal effectively with telephone calls, transferring callers to relevant staff and taking and passing on messages as required.
• To follow safeguarding procedures by issuing passes and lanyards to visitors, ensuring that visitors are signed into the school.
• Communicating with parents regarding all aspects of school life, receiving and passing on information between parents and teachers in a timely manner with minimum disruption to lessons.
• To ensure that the reception area remains tidy and that literature and forms are updated and replenished as necessary.
• To record and post all outgoing mail.

General Administration Duties

• Collate registers and check absences.
• To provide first day calling to parents of absent pupils
• Maintaining and updating school information, records and databases.
• Produce lists/information/data as required e.g. pupils’ data.
• Undertake routine administrative procedures.
• To support the administration of school events.
• Act as a point of Liaison between the HR Department and the school.
• Any other duties as required by the Head teacher or other member of the Senior Leadership Team.

The requirements

Qualifications and Experience

• Bachelor’s Degree or Diploma in a related discipline.
• At least 2-year working experience in a busy administration department.
• Experience in a school setup will be an added advantage.
• Must have excellent communication and Human Relations skills.