Receptionist at Kisumu Specialists Hospital

Job Purpose: Reporting to the Reception In-Charge, the Receptionist provides all front office services such as receiving visitors, giving the right information, receiving phone calls and parcels and directing them to the appropriate destinations at KSH.

Duties and Responsibilities: The Receptionist shall;

• Welcome patients and visitors in person or on the telephone, and answering to or referring inquiries.
• Do client registration and scheduling appointments through the Hospital information management system.
• Hand over to other stakeholder’s mails and parcels delivered at the reception, from within and outside the hospital.
• Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Liaise with other hospital departments and different persons regarding services and issues of interest to customers, patients and visitors of the hospital.
• Implement all the established administrative and operations programmes in the reception area of the hospital.

Minimum Education and Experience:

• Diploma in Front Office Operations or its equivalent

• At least 1 year working experience in a similar position in a Hospital environment

Other required attributes for the position:

• Excellent Communication and interpersonal skills
• Ability to multitask
• Analytical skills
• Team player with high level of integrity and confidentiality
• Ability to work under pressure