Recoveries Officer at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Keeping recovery records which include:
• Recovery register
• Discharge vouchers register
• Incoming cheques register both from advocates and in-house settlements
• Monitoring the Recovery register; this includes but is not limited to updating the same and ensuring that all matters appearing are recoverable, and not time-barred.
• Responding to demand letters to third parties and insurance firms.
• Drafting legal opinions on settlement proposals on matters in court, swapping, and pursuing the knock-for-knock settlements.
• Following up with witnesses to attend court when required.
• Sending reminders and follow-ups.
• Replying to third-party demands.
• Conducting negotiations, including organizing meetings with various parties.
• Appointing investigators.
• Appointing advocates.
• Following up on court documents.
• Attending court where necessary.
• Processing payments to insureds and advocates.
• Reviewing and closing files where cases have been concluded.

ACADEMIC QUALIFICATIONS

• A Bachelor’s Degree/diploma in Law or equivalent.

JOB SKILLS AND REQUIREMENTS

• Good questioning, negotiating, influencing, and communication skills.
• Initiative and the ability to use the claims philosophy effectively.
• Experience in determining when to deal with a matter on a compromise basis or when a defense is more likely to be successful.
• Ability to make decisions quickly and confidently.
• Good computer skills.
• In-depth knowledge of internal systems.
• Team player with high customer centricity skills.

PROFESSIONAL QUALIFICATIONS

• Diploma In Legal Practice as an added advantage

EXPERIENCE

• At least 3 years of relevant experience in the insurance industry with 2 years in recoveries.