Recovery Officers at Musoni

ROLE SUMMARY:

The successful candidates will be based in either Nairobi, Central or Eastern Region. Reporting to the Recovery Manager, the successful candidates will be expected to:

• Manage delinquent loan accounts/portfolios at different Branch locations and on need basis;
• Conduct monthly analysis of all loans accounts that are over 30 days arrears and recommend corrective measures for future loans;
• Coordinate with Branch Managers to prepare weekly progress reports on delinquent loan accounts;
• Investigate and thoroughly understand borrower’s problems, formulate strategies and solutions for recovering delinquent accounts;
• Manage the recovery of Written Off accounts with the Auctioneers/Debt collectors;
• Coordinate with Auctioneers/Debt Collectors, review their performance prepare monthly reports on the accounts that are assigned to them;
• Follow up repayment arrangements and actively monitor that the default is taken up expeditiously with the debtors;
• Follow up overdue accounts by mail, electronically or in person to establish payment arrangements;
• Documenting and disseminating lessons to lending officer on common challenges, trends, gaps, and high-risk arrears;
• Ensure the recovery exercise fully complies with the statutory regulations and guidelines;
• Liaise and monitor the execution of the recovery exercise by the third parties involved including auctioneers, lawyers and debt collectors;
• Manage storage and sale of repossessed collaterals;
• Any other credit related duties as may be assigned by Recovery Manager and/or Chief Risk Officer

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Diploma or bachelor’s degree in Business studies or Economics;
• At least 3 years of credit experience in a Financial Institution or Microfinance;
• Must be a confirmed employee of Musoni Microfinance Limited and with a good performance track record.

COMPETENCIES AND PERSONAL ATTRIBUTES

• Strong analytical skills
• Quality focused & proactive individual able to effectively communicate ideas and solutions to customers and colleagues at all levels
• Highly customer focused with high level of interpersonal and negotiation skills
• Proactive, flexible and resilient team player
• Ability to multitask & work with minimum supervision