Regional Human Resource & Administration Manager at DKT Healthcare

Position Summary:

DKT’s East Africa region has staff and offices in Kenya, Uganda, and Tanzania including field-based salesforce staff. This position will oversee HR and administrative matters related to teams across these countries with at least 2 direct reports.

The Human Resource & Administration Manager will be a strategic leader responsible for developing and implementing effective HR Management Strategies aligned with DKT’s Vision and Mission and growth of sales operations. This role involves overseeing Talent Acquisition and Resourcing, Talent Management and Succession Planning, Compensation and Benefits Management, Performance Management, Risk Mitigation and Audits, Employee Relations and Welfare, HR Planning and Management, People Development, and General Administration (including management of Travel agencies, office administration, etc). He/She will ensure compliance with labor laws, foster a high-performance culture, provide guidance and support to employees and managers, and maintain efficient HR processes and systems. Additionally, the HR & Admin Manager will play a crucial role in promoting employee engagement, well-being, and organizational success.

Key Responsibilities:

• Develop and implement a comprehensive Human Resource Management Strategy aligned with organizational goals to enhance staff engagement and drive high performance.
• Provide strategic leadership and support senior management during change management initiatives.
• Establish and enforce HR and Administration policies, systems, and procedures that facilitate effective people management, resulting in improved performance, motivation, and HR service delivery.
• Ensure employee compliance with DKT’s internal policies, external regulations, and labor laws while sensitizing staff about policies, especially zero tolerance policies, and upholding institutional values.
• Manage the Payroll, Leave, Time & Attendance system
• Manage and implement DKT’s travel policy, including coordination and management of travel bookings with external agency and periodic review of rates.
• Proactively plan workforce requirements in collaboration with line managers, ensuring talent acquisition for both short and long-term needs.
• Lead talent sourcing efforts, including recruitment, hiring, reference checks, and orientation plans and procedures.
• Lead and manage talent development processes, including training, mentorship, and coaching initiatives.
• Implement strategies to maintain a highly capable workforce aligned with the organization strategy.
• Develop and manage performance management system in collaboration with Regional Director, including annual merit increases, salary structures, job evaluation procedures, and reward objectives.
• Develop a high-performance culture by implementing organization and team design solutions with measurable performance indicators and improvement plans.
• Manage staff health policies, including medical insurance, contracts, and statutory obligations.
• Develop and implement staff recognition and team building activities on a regular basis.
• Ensure Job Descriptions and performance targets are up to date and reviewed regularly.
• Manage administrative duties related to functioning of offices (cleaning, kitchen supplies, driver, coordination with office building administrators).
• Ensure compliance with the Data Protection Act in all HR and administrative processes.
• Establish and maintain an efficient filing system for HR files, ensuring strict confidentiality

Required Qualifications:

• A Master’s degree in relevant field with a Bachelor’s degree in HR Management.
• Post graduate diploma in Human Resources Management.
• A minimum of Ten (10) years of progressively responsible experience in human resource management with at least five (5) years in a Management role.
• Demonstrated experience in a sales-driven company or organization strongly preferred.
• Proven experience managing and working in an HR management capacity with large multi-cultural teams;
• Exceptional interpersonal communication skills.
• Must have proven ability to develop and implement effective HR systems and processes
• Past supervisory experience a must.
• Professional HR qualification highly desirable
• Must have proven strong HR systems and process skills
• Must be a registered member of IHRM