Regional ICT Intern East and Southern Africa at Norwegian Refugee Council

Generic responsibilities 

• Implement NRC’s ICT policies and guidelines at office level.
• Schedule computer related services and maintenance.
• Ensure information security for all NRC systems in line with General Data Protection Regulation (GDPR) regulations.
• Provide ICT support and training to staff within office.

Specific responsibilities 

• Provide on-site technical support to end users on hardware and software related issues. 
• Assist with installation, configuration and maintenance of hardware, software and IT systems. 
• Provide training to users on hardware and software usage. 
• Assist with inventory management and record-keeping for ICT equipment and software.
• Monitor and maintain network connections.
• Perform other duties as assigned by the IT team. 

Qualifications

• Recently graduated from a college/university degree program in Information Technology, Computer Science, or a related field
• Strong problem-solving skills and experience in troubleshooting common computer hardware and software issues.
• Familiarity with Microsoft Office and various operating systems including Windows and MacOS.
• Familiarity with basic networking concepts. 
• Good written and verbal communication skills.
• Ability to work effectively both independently and as part of a team.
• Eagerness to learn and take on new challenges