Regional Investigations Manager at Directline Assurance Company Limited

Key Roles and Responsibilities

• Team supervision for optimal performance
• Offering technical support to investigation team
• Responding to queries that require technical response
• Fraud investigation and reporting
• Visiting scene of accident to collect factual data and conduct in-depth analysis
• Working with cross-functional teams to ensure investigation processes are efficient
• Any other responsibilities will be communicated to the Officer from time to time.

Person Specifications

Academic Qualifications

• University degree in Forensics Investigations / Criminology & Security Studies or equivalent from an institution recognized by Commission for Higher Education.

Professional Qualifications

• Diploma in insurance or its equivalent
• Member of a relevant professional body

Experience

• Minimum four (4) years’ relevant experience in an established investigations practice
• Experience in the insurance industry will be advantageous
• Excellent knowledge and understanding of contemporary risk management principles, practices and reporting

Skills and Attributes

• Excellent communication and interpersonal skills
• Excellent planning and organization skills
• Excellent problem solving and decision making skills
• Excellent knowledge of industry rules and regulations
• Results oriented and customer focused
• Excellent analytical and fraud detection skills,
• Strong supervisory and leadership skills in managing team/department performance