Regional IT Service Delivery Manager, EMEA at Atlas Copco

The Role

A high-quality IT service is a must to stay competitive in an increasingly interconnected world. Atlas Copco´s digital journey continues, to enable us to run business at full speed. To ensure we can deliver this, we are now looking for a Regional IT Services Delivery Manager – EMEA.

Mission 

As Regional IT Services Delivery Manager for EMEA you will be the regional and local adoption and execution of IT Services standards and strategies while always keeping the business in mind. You will be responsible for the staff within your region in multiple countries, be part of the ACITS Management Team and will report to the General Manager of Atlas Copco IT Services

What you can expect from us? 

• A friendly, family-like atmosphere. 
• Plenty of opportunities to grow and develop.
• A culture known for respectful interaction, ethical behaviour and integrity.
• An organization that uses diversity as a driver of performance.
• Potential to see your ideas realized and to make an impact.
• New challenges and new things to learn every day.

What we expect of you? 

Roles and Responsibilities

• Maintain one, common, agile, transparent, high performing IT organization with clear responsibilities and targets resulting in increased service levels for the business units in EMEA.
• Ensure an excellent end user experience of the IT services within your region by enabling a strong interaction with the IT service global teams to secure that end user feedback is adopted to IT services.
• Remove complexity from the users and make it simple to use our systems and easy to get support when needed.
• Ensure adoption and execution of Atlas Copco IT Services strategies. Local services must be delivered in line with global standards and guidelines, and local regulations.
• Ensure that the Group common IT components (systems, infrastructure and applications) run smoothly and cost efficiently in the region.
• Ensure that we provide the right training to the IT Services organization and to end-users, at the right time.
• Ensure that the Group IT environment is secure and that all users in the region are aware of the Group policy and guidelines related to IT security
• Ensure high quality, timely and cost-effective delivery of common IT projects related to the region.
• Drive continuous improvement and innovation in all areas with focus on security, speed, cost and quality.
• Be fully accountable for the IT service delivery in the region, with full responsibility for the cost and KPls for the region.
• Work closely with the Service and Product Owners and other IT teams to optimize the services efficiency.

Technical Skills 

• A demonstrated ability to successfully manage and provide leadership to a large remote team.
• A high level understanding of the solutions used in IT Services
• Working knowledge of the value and use of standard IT processes and methodologies (i.e. ITIL, PMI and SDLC). 
• A good command of the English language
• Experience of Atlas Copco and IT Services is considered a plus.

Key Behaviours and Competencies

Competency is more than ever a combination of knowledge, experience and attitude. Key behaviours of our candidate are: 

• A true leader
• Ability to effectively communicate ideas and recommendations orally and in writing, while considering the viewpoint of others  
• A customer centric individual who understands customers’ needs and seeks to fulfill or exceed expectations  
• Positive attitude and good communications skills allowing for a reliable and discrete relationship with your colleagues  
• Ability to manage multiple tasks and projects  
• A team player and natural diplomat who interacts and unites team members, customers, all stakeholders  
• A methodical and structured achiever, who can plan, organize, prioritize, assess, adapt, and deliver the promise  
• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency   
• An innovative "there is always a better way" person with a positive, flexible, and responsive mindset who embraces and promotes digital transformation  
• Open-minded with a global mindset, curious to understand and learn new perspectives  
• A person who complies with our DNA => Commitment – Interaction – Innovation