The International Potato Center, known by its Spanish acronym CIP, was founded in 1971 as a root and tuber research-for-development institution delivering sustainable solutions to the pressing world problems of hunger, poverty, and the degradation of natural resources. CIP is truly a global center, with headquarters in Lima, Peru and offices in 20 developing...
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Support the implementation and rollout of new IT initiatives across CIP country offices in Africa and Asia.
Provide end-to-end technical support to research projects throughout the project lifecycle, including planning, deployment, maintenance, and optimization of digital solutions.
Collaborate with internal IT teams and external partners to ensure all solutions align with CIP standards, policies, and best practices.
Promote and maintain the standardisation of IT hardware, software, and infrastructure across regional offices to ensure consistency and efficiency.
Manage the full lifecycle of IT assets, including procurement, allocation, maintenance, monitoring, write-off, and secure disposal.
Ensure all endpoints are properly patched, secured, backed up, inventoried, and compliant with CIP information security policies and controls.
Provide technical support to country offices for local area networks, internet connectivity, telecommunications systems, and IT procurement requirements.
Monitor the performance of vendors and service providers, and provide feedback to the global IT team to support service improvements and quality assurance.
Deliver remote technical support through CIP’s ticketing system, handling first-level and selected second-level troubleshooting, issue resolution, and escalation.
Conduct IT training sessions and user orientation to promote effective adoption of digital tools and systems.
Support regional office expansion initiatives and lead IT infrastructure setup in accordance with CIP standards and guidelines.
Stay informed of emerging technologies and recommend innovative solutions to enhance operational efficiency and service delivery.
Carry out any other duties as assigned by the IT Global Head.
Requirements
Bachelor’s degree in Computer Science, Systems Engineering, Management Information Systems, or a related field.
Minimum of three (3) years of relevant experience in IT support, systems administration, or IT infrastructure management.
Demonstrated experience supporting application development, including requirements gathering, systems implementation, and post-deployment support.
Strong technical knowledge of Windows Endpoint Management, Microsoft Azure infrastructure, networking, and IT security best practices.
Proven experience managing IT infrastructure implementation, upgrades, and related technical projects.
Proficiency in Microsoft 365 tools and services, including Intune and SharePoint; experience supporting macOS environments is an added advantage.
Professional certifications such as ITIL 4 Foundation, project management, and/or information security are desirable.
Advanced written and verbal communication skills in English; working knowledge of French is an advantage.
Strong analytical and problem-solving abilities, with a customer-service orientation and the capacity to work independently across multiple locations and time zones.
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