Regional Knowledge Management and Information Technology Manager Africa at World Agroforestry Centre (ICRAF)

Duties and responsibilities

• Monitor the daily progress of projects
• Provide detailed updates to project managers or other stakeholders
• Ensure team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits
• Organize reports, invoices, contracts, and other financial files for easy access
• Plan meetings and organizing project logistics
• Contribute to the strategy and planning of the Department.
• Oversight and monitor IT and Knowledge Management operations, quality assurance, data security, technical support, etc.
• Liaise with country offices on project management, resource allocation, etc., under the technical guidance of Knowledge Management and Information Technology management representatives, who are also in charge of directly managing the KMIT staff in the country offices, according to the agreements with the Regional Knowledge Management and Information Technology Manager.
• Contribute to policy implementation, regulatory adherence, audit and review, etc.
• Provide training and support to country office staff and key users (e.g., new systems, policies, and procedures).
• Report to HQ on IT and Knowledge Management performance, issues, country/ regional initiatives, etc.

Requirements

• Master’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Relevant certifications in the area of Project Management or Project Coordination are appreciated
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or Google IT Support Professional Certification are appreciated.
• At least 5 years of experience in IT or IT-based Knowledge Management Project Management or Project Coordination.
• Experience in diagnosing and resolving escalated problems in response to users reported incidents.
• Experience in monitoring and troubleshooting network connectivity and resolving network problems.
• Familiarity with institutional Information Technology and/or Knowledge Management policies and procedures.