Regional Partnership Manager - East Africa at Nomanini

Job Summary

This is a fully remote role reporting directly to the Chief Revenue Officer.

Overview

At Nomanini, we believe that the people who work with us and for us are our most important resource. To this end, Nomanini is looking for an experienced and motivated individual to fill the role of Regional Partnership Manager, East Africa.
This role features a dual responsibility of relationship management and new business development for the East African region. This role is an opportunity to have a massive positive impact on many tens of thousands of lives. We are looking for someone who finds motivation in the work we do and is willing to work with us to deliver services in this underserved space.

Requirements

• At least 5-years sectoral experience in FMCG, Financial Services and/or Fintech
• Proven prior work experience in relationship management and new business development
• Exceptional planner and strategist yet with a strong bias towards action
• Strong tolerance for uncertainty and dealing with customers where Nomanini is a junior party in the partnership
• Tenacity to navigate “big corporate” intricacies with our partners
• Analytical self-starter with an eye for detail
• Flexible-minded, recognising that the split between Relationship Management and New Business Development responsibilities will be dynamic at all times
• Entrepreneurial in nature and acts as an owner at all times
• Based in one of the countries in the region
• Able to travel fairly extensively in the region
• Ability to deliver success while working remotely and autonomously
• Strong communication skills, negotiation, presentation and organisational skills
• Budget development and management experience
• Can work collaboratively with a distributed team and also closely with colleagues from within customer organisation

Responsibilities

Relationship Management

• Establish and sustain solid relationships with key people at the existing customers

• Champion the customer agenda in the business while balancing that with Nomanini’s objectives for customer
• Understand the customers’ businesses intimately so as to proactively recommend new solutions/ products that can grow the customer’s business
• Develop annual revenue forecasts in conjunction with the customer
• Regularly track the customer’s performance against the annual plan and collaborate with the customer on ways to achieve or outperform the annual targets
• Identify new product development opportunities and liaise with Product to validate the opportunity
• Identify new feature requirements and facilitate the development thereof with Product and/or Engineering, as the case might be
• Liaise with Support for trends on the most common complaints by customer and investigate possible solutions
• Benchmark customers performance against comparable customers in the region and facilitate the sharing of good practices between non-competing customers or customers of the same group
• Utilise the company’s CRM tools to ensure that your engagements with each of your customers are recorded and visible to the team.
• Liaise with and collaborate with fellow Partnership Managers from other regions to share best practices and for knowledge sharing
• Align with the implementation team to ensure that you are close to all projects being implemented in your region

New Business Development

• Identify new business development opportunities in the region
• Utilising marketing materials and processes developed from the centre, approach and close deals with potential customers
• Drive sustainable financial growth by growing the regional customer and revenue base and developing new strategic relationships with relevant partnerships
• Provide market intelligence and customer insights to the Project team in order to improve the products by translating the experience/ wishes of customers into implementable requirements
• Utilise the company’s Business Development tools to ensure that your Business Development activities are are recorded and visible to the team
• Stay on top of all developments in the Product space in order to ensure that your understanding of the products is always up to date and superior