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  • Posted: Mar 31, 2026
    Deadline: Apr 7, 2026
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    At MyBest Teams Ltd, we are passionate about connecting talent with opportunity across Kenya and the wider East African region. As a dynamic HR and recruitment solutions company, we specialize in helping organizations build high-performing teams through tailored hiring strategies, talent sourcing, and employer branding support.

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    Customer Support Technician

    Our client, a growing Internet Service Provider (ISP), is seeking skilled and reliable Customer Support & Installation Technicians to join their team.

    Purpose of the Role 

    The purpose of this role is to ensure successful installation, maintenance, and support of internet services for residential and business customers. The technician is responsible for delivering reliable connectivity and a positive customer experience by installing fiber and wireless solutions, troubleshooting issues, and resolving technical problems in a timely and professional manner.
    This role plays a critical part in ensuring service quality, customer satisfaction, and retention by acting as the link between the company’s technical infrastructure and the end user.

    Key Responsibilities

    • Carry out fiber internet installations in homes and business premises 
    • Install and configure fiber and wireless internet connections 
    • Perform on-site field work, including climbing poles and working at heights 
    • Handle ADSS (Aerial Fiber) installations, routing, and terminations 
    • Troubleshoot and resolve connectivity and network issues 
    • Provide on-site and remote technical support to customers 
    • Ensure proper testing, activation, and handover to clients 
    • Maintain professional customer interaction during installations and support visits

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should forward their CV to: hr@mybestjobs.co.ke using the position as subject of email.

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