IT Intern at Valley Hospital

Key Responsibilities 

• Provide first-line technical support to staff on computers, printers, internet connectivity and software applications. 
• Assist in setting up and configuring new hardware and software for users, including accounts and network access. 
• Help maintain an up-to-date IT equipment register and inventory. 
• Support data backup processes, including for exiting employees, and basic troubleshooting. 
• Log and track IT issues raised through the ticketing system and escalate complex problems to the IT Manager or service providers. 
• Participate in user testing and feedback collection during system implementation projects. 
• Maintain electronic and physical filing systems and handle basic office correspondence, photocopying and scanning. 
• Assist in coordinating IT vendors and service providers, and support the sourcing of IT hardware, software and services. 
• Act as a liaison between the IT unit and other departments to ensure timely response to requests. 
• Support onboarding by preparing workstations and accounts for new employees. 
• Assist with networking tasks such as Wi-Fi access points, structured cabling and basic connectivity troubleshooting. 
• Support assigned project tasks under the supervision of the IT Manager. 
• Support the enforcement of IT security standards, including access rights management. 

Requirements 

• Diploma/Degree in IT (or currently pursuing/recently completed). 
• Ability to troubleshoot common computer, printer and software issues. 
• Familiarity with local area networks (LAN), internet connectivity, Wi-Fi setup and Microsoft applications such as Outlook. 
• Skilled in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace. 
• Attention to detail and ability to prioritize multiple requests. 
• A helpful, solution-oriented attitude and willingness to learn. 
• Ability to handle confidential information with integrity.