Job Openings at Valley Hospital

Role Summary

• Analyze, troubleshoot, and resolve application issues to ensure optimal performance.
• Collaborate with developers and end-users to implement and enhance application functionality.
• Gather business requirements and translate them into technical solutions.
• Support system testing and application deployments.
• Ensure compliance with data privacy, security, and hospital policies.
• Monitor and improve application performance to support clinical and administrative operations.

Requirements

Minimum Requirements

•  Certification in one or more of the following (or equivalent):
  • Microsoft Certified: Azure Developer Associate
  • AWS Certified Developer Associate
  • CompTIA Security+
  • ITIL Foundation
• Experience working with both front-end and back-end application technologies.
•  Good understanding of application development frameworks, databases, APIs, and system integrations.
•  Bachelor’s degree in Computer Science (an added advantage).
•   Prior experience in application development or support environment (an advantage).

Key Competencies

• Technical Expertise: Strong understanding of application development, databases, and integrations.
• Problem-Solving: Analytical thinker with keen attention to detail and ability to resolve technical issues.
• Communication: Strong verbal and written communication skills, with ability to explain complex concepts clearly.
• Collaboration: Ability to work with diverse stakeholders and translate business needs into technical solutions.
•  Adaptability: Comfortable working in a dynamic and fast-paced healthcare environment.
• Proactive Approach: Self-driven and able to take initiative with minimal supervision.

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Key Responsibilities 

• Provide first-line technical support to staff on computers, printers, internet connectivity and software applications. 
• Assist in setting up and configuring new hardware and software for users, including accounts and network access. 
• Help maintain an up-to-date IT equipment register and inventory. 
• Support data backup processes, including for exiting employees, and basic troubleshooting. 
• Log and track IT issues raised through the ticketing system and escalate complex problems to the IT Manager or service providers. 
• Participate in user testing and feedback collection during system implementation projects. 
• Maintain electronic and physical filing systems and handle basic office correspondence, photocopying and scanning. 
• Assist in coordinating IT vendors and service providers, and support the sourcing of IT hardware, software and services. 
• Act as a liaison between the IT unit and other departments to ensure timely response to requests. 
• Support onboarding by preparing workstations and accounts for new employees. 
• Assist with networking tasks such as Wi-Fi access points, structured cabling and basic connectivity troubleshooting. 
• Support assigned project tasks under the supervision of the IT Manager. 
• Support the enforcement of IT security standards, including access rights management. 

Requirements 

• Diploma/Degree in IT (or currently pursuing/recently completed). 
• Ability to troubleshoot common computer, printer and software issues. 
• Familiarity with local area networks (LAN), internet connectivity, Wi-Fi setup and Microsoft applications such as Outlook. 
• Skilled in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace. 
• Attention to detail and ability to prioritize multiple requests. 
• A helpful, solution-oriented attitude and willingness to learn. 
• Ability to handle confidential information with integrity. 

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Requirements

Minimum Qualifications

• Diploma in Kenya Registered Community Health Nurse or Kenya Registered Nurse from a recognized institution. 
• Registration certificate issued by the Nursing Council of Kenya. 
• Valid practising license from the Nursing Council of Kenya. 
• Must have worked for a minimum period of three (3) years in the unit of interest. 
• Proficiency in computer applications. 
• Valid BLS certificate. 
• ACLS training and certification an added advantage 

Skills & Competencies 

• Effective communication skills – listening, oral, and written. 
• Excellent customer relations skills. 
• Strong clinical acumen. 
• Good interpersonal skills and a team player. 
• Problem solving, conflict resolution, and crisis management skills.