Director - IT, Networks, Servers and Telecom at Centum

Key Responsibilities

• Develop and execute the enterprise infrastructure, network and telecommunications strategy aligned to business objectives.
• Lead the design, implementation and management of network, server, cloud and telecommunications environments across multiple sites.
• Ensure high availability, performance and reliability of critical technology infrastructure supporting contact centre operations.
• Drive infrastructure modernization, cloud adoption and technology transformation initiatives.
• Lead cybersecurity, disaster recovery and business continuity programs to safeguard business operations.
• Establish and maintain infrastructure governance, standards, policies and compliance frameworks.
• Manage strategic relationships with telecom providers, technology vendors and managed service partners.
• Oversee infrastructure capacity planning to support business growth, client onboarding and operational scalability.
• Monitor technology performance, service levels and operational risks, implementing continuous improvement initiatives where required.
• Lead and develop high-performing infrastructure, network and telecommunications teams.

Qualifications & Experience

• Bachelor’s degree in information technology, Computer Science, Telecommunications Engineering, Electrical Engineering or a related discipline.
• Bachelor’s degree in information technology, Computer Science, Telecommunications Engineering, Electrical Engineering or a related discipline.
• Professional certifications such as Cisco (CCNP/CCIE), Microsoft Azure, AWS, ITIL, CISSP, CISM, VMware, Huawei or equivalent industry certifications are desirable.
• Minimum of 10 years' experience in IT infrastructure, networks, telecommunications or technology operations, with at least 5 years in a senior leadership role.
• Proven experience leading enterprise-scale network, server, cloud and telecommunications environments within a contact centre, BPO, telecommunications or similarly complex operational environment.
• Strong expertise in enterprise networking, voice infrastructure, cloud technologies, data centres, servers and cybersecurity.
• Demonstrated success delivering large-scale infrastructure transformation and modernization initiatives.
• Experience managing technology vendors, service providers and complex technology contracts.