Regional Technical Field Support Officer at Living Goods

Your Charge:

To support the Digital Health Service Delivery within the regions and offer support to Community Health Volunteers (CHVs), Field Ops Staff, Advocacy Team, County and Sub County Heath Management Teams.

Roles And Responsibilities:

1. Offer first line support in troubleshooting the digital health data gaps on our applications, escalation and follow up for resolution and closure:-
2. The Android health Application. (CHV and Supervisor)
3. The Dashboards
4. Support Data gathering and analysis outside what is visualised on the dashboards through county and sub county engagements: -
5. Sub county and County Health Management Team meetings.
6. Data Review meetings.
7. Testing the Digital Health system changes, both minor and major at CU (CHV and Supervisor) levels and offering feedback for improvement.
8. Train and Support County and Sub-County Health Management Teams on the various Digital Health systems deployed by LG including Android Applications, Performance Management tools (Dashboards) and Supervisory Applications. (data collection, visualization, and interpretation.)
9. Prepare digital knowledge-based management documents to support our field teams with simple troubleshooting and issue resolution.
10. Monthly update of the digital Health systems repository to support the Digital Health Implementation coordinator in reconciliation and Audit reporting.
11. Champion the digital Health system policies adoption, and feedback gathering (for improvements) at county and sub county level.

Skills And Competencies

• Learns from experience and applies what is learned to new situations.
• Plans, prioritizes, breaks down tasks accordingly
• Supports in Program/projects in data analysis, collation of information, reporting etc
• Supervisory skills and high levels of integrity
• Ability to communicate and share information verbally and in writing.

Minimum Qualifications

• Diploma in Computer Science or a related field;
• Or Degree in other field plus Relevant technical certification from accredited body;
• Minimum of (1) year relevant experience for degree holders and (2) years relevant experience for diploma holders.