Senior IT Business Analyst - BAM at Britam

Job Purpose:

The Senior IT Business Analyst (BAM) is responsible for ensuring the end-to-end reliability, scalability, and business alignment of the Core system and all supporting digital and integration ecosystems that enable Britam Asset Managers’ operations, sales, and customer experience.

Key Responsibilities:

• Drive continuous enhancement of Unit Master to support evolving BAM business needs, products, and regulatory requirements.
• Translate business requirements into system configurations, functional enhancements, and scalable solutions.
• Lead delivery of technology components for BAM initiatives, including new fund launches, digital products, and distribution channels.
• Identify, design, and implement process automation opportunities to reduce manual effort and improve turnaround times.
• Drive straight-through processing (STP) across onboarding, transactions, reconciliations, and reporting.
• Design and support integration solutions between the core system, digital platforms and third-party platforms.
• Ensure seamless digital self-service capabilities for clients and sales teams, improving customer experience and adoption.
• Lead data flow design and optimization, ensuring real-time or near real-time synchronization across systems.
• Manage and coordinate system changes, releases, and upgrades, ensuring minimal business disruption.
• Engage vendors and partners to deliver enhancements, integrations, and platform improvements.
• Proactively identify technology gaps and recommend innovative solutions to support BAM growth and efficiency.

Knowledge, experience and qualifications required:

• Bachelors in Computer Science/ Information Technology.
• 3-4 years experience in IT Services and System Development.
• Demonstrate a strong understanding of and high regard for emerging mobile, web technologies and Systems Development GI Cycle (SDLC) as well as project management processes and execution.
• A sound understanding of portfolio, program and project management and a track record of delivering and enabling large-scale complex change programs.
• Exceptional interpersonal skills.
• Ability to set and manage priorities judiciously.
• Excellent organizational and analytical skills.