Regional VP - Africa - Service Delivery and Field Operations at Parallel Wireless

What You Will Do

• This is an Africa regional leadership role covering:
• Implementation of Services Function Policies and Guidelines
• Creating Governance model for Customer success
• Build formalize and improve functional processes at all levels in the region
• Building Service delivery and field operations Organization based on business need
• Team management and Competence development through internal and external trainings in the region.
• Guide regional team for PW Pre-Sales / Offer Development Support for Services Portion of the Opportunity
• Setting up of regional Project Management office and enable them with Systems, processes, and tools so that they can assist and monitor end-to-end service delivery and deployments for complex projects until completion according to end customer requirements and satisfaction by regional local teams
• Setting up of Eco-System Management vertical and enable them with Systems, processes, and tools
• Consolidate and drive performance and efficiency towards service delivery and operations functions at the region
• Carry out an extensive Gap Analysis of the solutions deployed as per the business strategy
• Review of regional operations on regular basis
• Parallel Wireless’s Single Point of Contact for Customer CXO communication in the region for Services delivery and field operations matters.
• Last escalation position for all Services delivery and field operations regionally

What You Must Have

• Minimum 18-20 years of hands-on Project Management experience and managing Project Schedules, Scope, RAM, SLA, Customer Acceptances, Cost and Quality in Wireless telecom space in Africa region.
• Should be able to interpret French & Arabic, language services contract into English Language
• Professional Project Management Credentials.
• Leadership skills in Managed Services
• Ability to communicate with CXO level in Wireless Mobile Industry
• Leadership skills and experience working with project teams and account teams.
• Thorough understanding of the Project Risk assessment and Mitigation in wireless telecom industry
• Thorough understanding of Project cost budgeting & spending’s during Pre-Sales stage and delivering the same during order fulfillment stage.
• Thorough understanding of managing Services Partners / Vendors before, during and after project execution.
• Thorough understanding of importation, Customs Clearances, Duties and Taxation
• Thorough understanding of logistics and warehousing in the region
• Thorough understanding of spare part management including warranties and RMA management in wireless mobile industry
• Excellent Verbal and Communication Skills English, French & Arabic
• Good written and communications skills in English, French & Arabic
• Ability to Travel as needed

Education And Experience

• Bachelor’s (B.S) or master’s degree with 18-20 years of experience in Telecommunication or Network Industry.
• Professional PM Certification, ESI, PMP or Equivalent is a plus