Relationship Manager, Agent Banking at National Bank of Kenya

Job Reference No: NBK/RET/05/2026
Position Scope:

• This position is responsible for driving growth, profitability, and compliance of the bank’s agent banking channel by acquiring, activating, and optimizing high-quality agents; deepening usage across retail customer segments; and safeguarding service standards, liquidity, and risk controls.

Key Responsibilities:

• Identify, recruit and onboard new agent banking partners.
• Engage strategic partners to drive Agent Banking uptake through individuals, Micro and SME businesses.
• Relationship management of Retail Banking Agents.
• Manage Agent Banking sales presentations and trainings within and without the bank.
• Monitor and improve agent performance, ensuring compliance with KYC/AML regulations.
• Develop and agree on key KPIs for each Agent, measure result against KPI and develop action plans to address shortfalls.
• Manage and anticipate Agent requirement with a focus towards managing the existing base
• Consistent and frequent communication with Agents providing complete, concise portfolio valuations and guidance.
• Provide on-going portfolio supervision, with continuous focus towards enabling Agents adapt to changes in financial environment.
• Resolve Agent and customer queries
• Serve as the primary contact for agents, addressing queries and escalations promptly.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in a Business-related field from a recognized University.
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• AML/CFT certification is an added advantage
• Five (5) years banking experience of which 3 years must have been in relationship management or 
• business development role of a commercial bank at a managerial level.
• Strong relationship management and negotiation skills
• Business development and sales acumen
• Knowledge of remittance ecosystems
• Strong understanding of AML/CFT and compliance frameworks
• Analytical and reporting skills
• Excellent communication and stakeholder skills
• Customer-centric mindset
• Result oriented and commercially driven.
• Good understanding of Banking laws and regulations