Relationship Manager, Money Transfer Services at National Bank of Kenya

Job Reference No: NBK/RET/05/2026
Position Scope:

• This position is responsible for driving profitable revenue and volume growth for Money transfer services with a focus on new acquisition, deepening of existing relationship and cross sell thereby improving market and customer share of wallet with the bank.

Key Responsibilities:

• Co-create acquisition campaigns (diaspora communities, embassies, student bodies, worker programs) with Marketing department and partners
• Develop in-country payout network synergies (agents/branches/ATMs/wallets) to enhance last-mile delivery and convenience.
• Lead the growth and operational excellence of the bank’s inbound and outbound remittance business, focusing on priority corridors and strategic partners
• Manage and grow money transfer partnerships (local & international)
• Drive transaction volumes, revenues and market share remittances services
• Develop and manage relationships with remittance partners, agents and correspondents
• Promote cross-selling of bank products through remittance channels
• Ensure compliance with AML/CFT, KYC and regulatory requirements.
• Monitor fraud risks and suspicious transactions trends
• Track performance KPIs and prepare management reports

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in a Business-related field from a recognized University.
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• AML/CFT certification is an added advantage
• Five (5) years banking experience of which 2 years must have been in relationship management or business development role of a commercial bank at a managerial level.
• Strong relationship management and negotiation skills
• Business development and sales acumen
• Comprehension of the Money transfer service regulations from a local and international standpoint.
• Knowledge of remittance ecosystems
• Strong understanding of AML/CFT and compliance frameworks
• Analytical and reporting skills
• Excellent communication and stakeholder skills
• Customer-centric mindset
• Result oriented and commercially driven.
• Good understanding of Banking laws and regulations