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  • Posted: Apr 6, 2023
    Deadline: Not specified
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    The genesis of Gulf African Bank (GAB) can be traced back to 2005, when a group of motivated Kenyans envisioned establishing an Islamic bank as an alternative to conventional banking in the country. By conducting business on the principles of Shari'ah, the bank would provide an ethical and fair mode of banking for all. Gulf African Bank is the first a...
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    Relationship Manager-Retail

    Job Purpose:

    To have a holistic view of all accounts within his/her portfolio, using lead generation & account prioritization to cross sell Bank Products and extract value from said portfolio whilst maintaining /building customer relationship and account information

    Key Responsibilities

    • To ensure growth of Branch Retail Portfolio (NFI, Deposits and assets) through the acquisition of new to bank customers through the Business sales officers and lead generation.
    • Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity
    • To ensure acquisition of customers to digital channels
    • To effectively manage and expand the relationships with existing SME Banking clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity
    • Grow Retail customer portfolio size (Product per customer, Non funded income, deposits and assets) by deepening existing customer relationships
    • Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with Branch Managers
    • Assist in resolving queries in a timely and appropriate manner
    • Assist in collaborating with product specialist to deliver effective customer solutions
    • Ensure fulfilment of minimum customer relationships touch points e.g. 1 visit every quarter and 1 call and email a month a month depended on customer segment
    • Prepare and submit all reports may prepare management reports summarizing individual and team loan activity
    • Ensure all customers are on-boarded on a digital platform i.e. Gabpesa, internet banking
    • To understand business, their life-cycles and the various product offerings that can be given to the customer
    • To evaluate credit proposals and ensure the credit applications process on a timely basis with the bank’s set turnaround times
    • Ensure all customers engagements are recorded accordingly
    • To ensure compliance with both internal and external regulatory requirements
    • To continuously follow business operational and credit policies ensuring their compliance
    • To safeguard and promote the bank’s image with the general public
    • To assist in other issues aspects such as issue resolution and activities related to credit support and product partners to support our growth strategy

    Skills, Experience And Competencies

    • Bachelor’s degree in any field
    • 4-year experience in managing clients
    • Excellent interpersonal skills
    • Excellent communication and presentation skills
    • Deciding and Initiating Action
    • Delivering Results and Meeting Customer Expectations

    Personal Attributes:

    • Entrepreneurial and Commercial Thinking
    • Persuading and Influencing
    • Planning and Organizing
    • Presenting and Communicating Information
    • Relating and Networking
    • Working with People

    Closing: 14 April 2023

    Method of Application

    Interested and qualified? Go to Gulf African Bank on gulfafricanbank.com to apply

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