Reliever – Administrative Assistant at Kenya Power Pension Fund (KPPF)

Job Summary

The Administrative assistant is responsible for delivering a friendly, efficient customer service and creating a warm and welcoming atmosphere for all the guests visiting the Fund, with the key aim of ensuring customer satisfaction.

Under the direct supervision of the Human Resource & Administration Officer, the reliever will:

•  Coordinate front desk activities.
•  Receive all clients and direct them to appropriate officers for further assistance.
•  Ensure high standards of telephone service in order to achieve fast and efficient handling of internal and external calls.
•  Ensure that clients are relaxed and comfortable while waiting to be assisted.
•  To maintain the reception area at high standards of cleanliness and neatness.
•  To receive, sort and distribute correspondence/mails.
•  Operate switchboard and connect callers to the appropriate person(s).
•  Monitor and report any malfunctioning of office equipment within duty station.
•  Type correspondence and reports as directed by superior; sending out email as required from time to time.
•  Manage of meeting room bookings and appointments.
•  Perform other clerical duties such as filing, photocopying, scanning etc
•  Perform any other duties as may be required by superiors from time to time.

Candidate Profile
The job holder should possess the following minimum qualifications:

•  A diploma in customer service, business management or relevant field
•  Proficient knowledge in IT.
•  At least two (2) years’ experience in a similar position.
•  Proven work experience as an administrative assistant, front office representation or similar role.

Competencies and traits

In addition, candidates should demonstrate the following personal traits and competencies:

•  Maintain high standards of personal grooming, integrity and professionalism to uphold the corporate image of the Fund.
•  Creativity and innovation skills.
•  Action oriented and demonstrated ability to manage priorities.
•  Quality focus and attention to detail.
•  Good oral and written communication skills.
•  Good customer relationship management skills (internal and external customers.