Repair Supervisor - Ruiru at BBOXX

Reports to: Repair Manager
Location: Distribution Centre (RUIRU)

Purpose: As BBOXX continues to scale its business the equipment refurbishing workload is significantly increasing at distribution centers. A Repair Supervisor will manage the repair team and logistics officer in the repair room and will be a single report to the Repair manager (line). The Supervisor will be responsible for repair technician performance, through put, quality of repairs and reporting duties.

Responsibilities:

1. Supervision of all aspects of the testing, repair and refurbishment process.
2. Scheduling and monitoring of Technician activities
3. Ensuring all processes conform to BBOXX policies and procedures
4. Monitoring, implementation and recording of quality control processes
5. Supervise and account for all stock management within Technical Department
6. Training, coaching, development and appraisal of direct Technician reports.
7. Reporting of any relevant issues, concerns, desired improvements, corrective actions, etc., to line Manager.
8. Assist line manager and HR department in recruitment and disciplinary processes.
9. Monitor repair center through put and suggest improvements
10. Manage the disposal process
11. Lead fire investigations along with the retail team in case of any fire incident and provide a report to the line manager and device team.
12. Assist Repair technicians for product state change for products in the wrong product state
13. Description of tasks:
14. Daily team meeting to review, allocate and agree tasks.
15. Prioritize activity daily and direct Technician’s duties.
16. Communicate with Manager any issues that are or might affect departmental performance and for immediate remediation.
17. Monitor and report any variance from BBOXX procedures including but not limited to repair process, refurbishment and stock.
18. Follow up monitored units with the retail team
19. Ensure the inventory of refurbish in for all products and main stock spare parts are updated in ERP at all times  
20. Ensure we dispose on monthly basis to clear the disposal location.
21. Ensure adherence to quality control policy through inspection and checks on products available for reissue and monitoring of longer-term QC testing of solar charged CU’s.
22. Manage daily stock movements and stock locations and report any discrepancies’ immediately to the line Manager.
23. Act as mentor for Team and assist in training, development and assessment of Technicians through daily monitoring of their work performance.
24. Ensure that all BBOXX reporting is timely, accurate and relevant. Work with BBOXX specialists to continually improve monitoring and performance data and reports.
25. Advise line Manager of existing or future anticipated Technical HR requirements in anticipation of change in workloads, peaks in activity, etc.
26. At least 20% of the repair supervisor time will be spent doing refurbishments to better understand the processes and be able to guide the repair team.
27. Monitor spares and tools and ensure the repair team has all they need to carry out their duties. 

Person Specification

1. Technical degree (Electronics engineering or related fields)
2. 3 years of experience in a technical position
3. Problem solving skills and ability to understand new concepts
4. Experience managing a team desirable
5. Desire for self-improvement and career progression
6. Proficient at using Microsoft computer software
7. Positive attitude
8. Honest and hardworking
9. Must uphold transparency and integrity
10. Organized
11. Good communication skills