Repair Tendering Administrator at KONE Corporation

KONE is looking for an energetic and enthusiastic Repair Tendering Administrator to be based in Nairobi, Kenya. The Customer Service Administrator Admin is the voice of KONE, focusing on multiple aspects of support in the business. He/She provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting.

What will you do?

• 1 - 2 years of experience in a similar role with strong focus on administration tasks;
• Diploma in a business or higher will be advantageous;

Sales Support

• Supports for New Equipment Business, Service Equipment Business & Modernization Sales activities;
• Customer communication and support for maintenance contracts both in preparation and cancellation;
• Supports for Modernization Sales activities;

Maintenance Operations Support

• General administration support and controlling safety and site access documents of site personnel as requested by site managers and ensures that data is collected, delivered and input;
• Full Supervisor support with specific tasks no limited to scheduling plans and updating maintenance plans;
• Ability to handle and meet multiple deadlines and coordinate priorities accordingly;
• Excellent organizational skills – able to perform duties with minimal supervision;
• Strong interpersonal and relationship-building skills both internally and externally;
• Previous administrative experience;
• Able to provide excellent customer service to customers;
• Good problem-solving skills;
• Proficient in Microsoft (Word, Excel, Outlook, Teams) as well as SAP and CRM;
• Attention to detail;
• Good written and spoken English;
• Excellent English language skills and fluency in French would be advantageous;
• Organized with excellent communication and follow up skills.