Repairs Technician at Q-Sourcing Servtec Group

The jobholder is responsible for ensuring swap stock availability by conducting technical repair and testing of the client’s faulty products returned to the warehouse, including smartphones and other assorted accessories.

DUTIES & RESPONSIBILITIES:

• Carrying out component analysis of relevant client products e.g. Smartphones
• Carry out the initial screening and quality checks of all the client’s faulty devices to identify product failure reasons.
• Carry out technical repairs of all client products using hand tools and power tools
• Consistently advancing technical knowledge especially upon when new product entry and discovery of new fault codes.
• Testing and inspecting products after repair to identify possible problems that could lead to future product failures.
• Product refurbishment and “making new” of all repaired products before dispatch to retail outlets.
• Maintaining equipment by performing regular maintenance checks, replacing parts, or performing repairs to repair equipment such as hand tools and power tools
• Diagnosing problems with repair equipment and making recommendations for repair or replacement
• Ensure accurate data capture and tracking of all repaired units, fault codes and resolutions in a timely manner.
• Conducting periodic cycle counts and monthly stock count.
• Adherence to set Kaizen 6S principles
• Meet the daily set targets of repair products per day to ensure the required swap stock is availed

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Education: A minimum of Diploma in electronics engineering or relevant education
• Experience: At least 1 year of professional experience in electronics engineering with relevant repairs experience
• Ability to communicate technical information on a regular basis, both verbally and in writing
• Well versed with the various systems, tools, and procedures used in testing & failure analysis
• Experience in using or a desire to learn the required software.
• Good attitude towards acquiring new knowledge
• Able to work under pressure and tight datelines
• Self-motivated and able to work independently
• Good Interpersonal skills
• Hands-On experience working with embedded systems