Reservation and Listing Specialist at EmpowerU HR Solutions

The reservation and Listing Specialist will oversee all guest interactions for all short term property units ensuring an exceptional customer experience from booking to check- out. The role involves addressing inquiries, resolving issues, and maintaining position guest relations to enhance our reputation and ensure repeat business 

• Respond promptly to booking inquiries and reservation requests via phone,email, or booking platforms 
• Handle pre-arrival communications to confirm details and ensure a smooth check-in experience 
• Provide clear instructions for self check in 
• Support guest during stay
• Review and feedback management 
• Booking and reservation management 
• Operational Coordination 
• Problem solving and Crisis Management