Reservations Consultant at Sunworld Safaris

Key Roles & Responsibilities

• Dealing with all travel enquires via telephone, the internet, and e-mail.
• Assisting and advising customers who may be choosing from a variety of travel options.
• Booking reservations for the client for air, travel, hotel, safari tours and car rentals, and following up with the client when necessary to secure the reservation.
• Matching the correct Product/Package with the client.
• Checking availability of Products/Packages with suppliers, holding reservations, and then responding promptly to the client with various options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
• Maintaining and promoting professional and courteous client relations by being prompt and accurate in communications.
• Following up with clients on completion of their trip for feedback on the experience.
• It is a Reservation Consultants duty to remain informed of all industry rules, processes and regulations.
• Selling mid-range products/packages like self-catering accommodation, hotels, car rentals, nature reserves, national parks, guest houses and day trips.
• Sell mostly single and straight forward products/packages but still have basic understanding on how to combine two products with transfers/flights/car hire
• Up-selling and offering alternatives.
• Demonstrating professional customer service skills
• Maintain excellent business to business relationships.

Qualifications and Experience required

• Degree in a related Tourism or Business-related field.
• 3-5 years and above experience as a Tour Manager in a Tours and Travel company.

Core Competence:

• Sales driven - Sales ability potential.
• Ability to handle high volume enquiries.
• Good level of understanding of touristic geographical locations as a whole.
• Confidence in selling products/packages within multiple regions within the country.
• Very good product knowledge and basic logistical understanding.
• Some personal and educational travel to destinations and regions within Kenya.