Restaurant Operations Manager at Artcaffe Coffee and Bakery

About the Role:

• The Restaurant Operations Manager will be responsible for ensuring smooth and efficient operations across all branches under their remit. This includes overseeing branch-level HR, quality assurance, staff training, troubleshooting, maintenance, customer service, and revenue growth. You will work closely with the Kitchen Trainer to maintain kitchen operations and quality control while directly managing Branch Managers.

Key Responsibilities

Operations Management

• Oversee daily operations of all branches, including opening and closing procedures.
• Ensure compliance with company standards in all areas (service, food quality, hygiene, and visual merchandising).
• Identify operational gaps and emerging trends to drive continuous improvement.
• Maintain seamless coordination between front-of-house and back-of-house teams.
• Troubleshoot operational issues and implement effective solutions.
• Conduct and oversee weekly Branch Manager meetings, setting clear work plans.
• Ensure maintenance and visual merchandising standards are upheld (e.g., Grab & Go stands).
• Develop and implement profit-generating initiatives to boost revenue.

Staff Training & Development

• Ensure all staff have strong menu and product knowledge.
• Provide training on customer service, stock management, and operational best practices.
• Upskill Branch Managers and create succession plans for key roles.

Human Resources

• Recruit and onboard staff for all positions as needed.
• Coordinate shared staffing between branches to cover temporary gaps.
• Directly supervise and support Branch Managers.
• Approve monthly payroll for all branch staff.
• Develop staffing plans for new branch openings.

What we're looking for:

• Proven experience in multi-unit restaurant operations management.
• Must have a degree and above
• Must have previous Restaurant Operations & Management experience
• Strong leadership skills with the ability to train, mentor, and motivate teams. -Excellent problem-solving and decision-making abilities.
• Knowledge of HR processes, including recruitment and payroll.
• Ability to analyze performance metrics and implement improvements. -Customer-focused mindset with a passion for delivering high standards.
• Flexibility to travel between branches as required.